1) 2020 will be the year for the software-defined store
Software-defined store is the future-proof solution many retailers are turning to, as they struggle to revamp their in-store infrastructure in a cost-efficient manner. With rising labor costs impacting margins, and increased competition in the marketplace, retailers are looking for maximum operational efficiency, driven by in-store innovation with frictionless checkout and omni-channel convenience. This isn’t easy to achieve when the cost of support and maintenance for today’s aging and complex store technology keeps rising. On top of that, many retailers are prevented from rolling out new applications and services across their store demographic to drive improved performance and operational efficiency.
To beat this challenge, centralized management of stores through a software-defined store strategy will become a key tool that retailers will implement, in order to continue in-store innovation at a rapid pace and meet the demands of consumers.
The software-defined approach enables retailers to roll out new applications swiftly from a central control point, providing a singular view of store technology, which speeds up diagnosis and resolution of issues while reducing the volume of costly site visits. By decoupling the hardware from the software, retailers can move away from single-application devices to a leaner environment, resulting in cost savings for every store. Consequently, the retailer has flexibility and adaptability built into its core, and their store technology becomes a competitive asset for the business.