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Retail IT News: October in Review

Hello and welcome to October: In Review

It’s been a busy month in the US, with over 100 million people already voting in elections. Meanwhile, there have been increasing lockdown restrictions being placed on parts of Europe due to an upsurge in COVID-19 cases – with only ‘essential’ retail being able to operate. In spite of that, many retailers are gearing up for the holiday sales period. Halloween has come and gone, but there is still Thanksgiving, Black Friday, Cyber Monday, Christmas, and the January sales to target. One of the few positives of this pandemic is that it has given retailers an incentive to modernize their stores to guarantee a customer experience that is not only safe, but also seamless, frictionless and convenient.

This month we cover some of the latest customer service innovations that have taken place across the retail industry, from robotic warehouse fulfillment to in-store apps and self-service. With the holiday period coming up convenience stores will be looking to capitalize on those families embarking on road trips in North America so we have also launched an infographic ‘The Challenges faced by Convenience Stores’ which you may wish to view.

Challenges of the Convenience Store

What new experiences do convenience fuel retailers want to provide their customers, but may face challenges in doing so? Find out with this infographic.

C-store distributor teams up with Chinese tech firm on robotic warehouse

Construction is underway on a new automated warehouse in Huntsville, Alabama, that will use three robot technologies and more than 70 robots.

FamilyMart to Test Shelf-Stocking Robots in Japan

FamilyMart, Japan’s second largest convenience store chain, will begin testing a robot designed to stack sandwiches, drinks and meals on store shelves.

Hy-Vee becomes first retail grocery to implement sterile cart system

Hy-Vee is introducing an automated cleaning system that fully cleans and sanitizes shopping carts after every use.

Contactless checkout: Why it's coming to the bodega before the chain store

COVID-19 has hastened the rollout of a new generation of autonomous retail checkout, and you just might find it at the corner store.

Whole Foods offers curbside pickup in 1 hour

Amazon Prime members can now place an order at Whole Foods for pick up curbside within one hour.

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