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Retail IT News: November in Review

Hello and welcome to November: In Review.

Black Friday and Cyber Monday have come and gone. Year-on-year growth across both the US and the UK has been most encouraging, with many retailers embracing new technology to improve the customer buying experience and accelerate checkout during these peak periods. There is no rest for the wicked, however; with Christmas, New Year and January sales on the horizon, no one can afford to rest on their laurels. This blog post contains the highlights from that period. Get the latest updates with our November in review blog.

Retailers cash in on Black Friday and Cyber Monday spending

Mastercard estimated sales on Black Friday hit $23 billion, surging 9% from last year. Cyber Monday sales are expected to climb to $7.9 billion, a 19% increase from last year, Adobe Analytics predicted.

Coming to a city near you: Ikea, new and (maybe) improved

The furniture retailer is opening 30 small-store concepts in urban areas and refocusing e-commerce and delivery efforts.

Discover how to implement the Store of the Future.

Sainsbury’s unveils new “experimental” superstore concept at Selly Oak

Sainsbury’s has opened the doors to its brand new Selly Oak superstore near Birmingham today, but it is more than just another standard branch for the Big 4 grocer.

Three Best Practices For Digital Customer Experience Success

Product, placement, price and promotion may have been the holy grail of marketing, but in the digital era, customer experience now tops the list. This article lays out three best practises for customer success.

Getting Physical: Three Tips For Bridging Online And Offline Experiences In The New Year

This article explores handy tips for establishing a fully omnichannel experience for your customers.

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