Adapt or perish, now more than ever, is the retailer’s imperative. Stores face new customer expectations, new competitive business models, and new technology options of a scale not experienced since the first birth of the internet.
San Francisco joins Philadelphia and the state of New Jersey in banning retailers from refusing to accept cash. Similar legislation has been proposed in New York and Rhode Island.
The mobile app feature scans customers' feet to tell them what size shoe they need, and lays the groundwork for future fit personalization.
Amazon Go forced to take their frictionless selling back a step in response to mounting criticism.