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Retail IT News: January in Review

Hello and welcome to January In Review

Attention may be turning from the pandemic to economic issues, but retailers are none the less optimistic about the future. With a strong holiday buying period at the tail-end of 2021, and the timely rolling out of in-store and cross-platform innovations, retail chains feel prepared to see what this year has to throw at them. Augmented reality, customer personalization, automated delivery, crypto payments and NFT’s will be just a few examples of the buzzwords that we will hear in the news, as retailers continue to venture out across this new frontier.

The work does not stop here, however, as last year showed the retail world that the name of the game is continuous improvement. This blog post highlights some of the developments that occurred in the first month of 2022.

Death of an operating system

The Oct. 12 deadline for convenience stores to update their point-of-sale (POS) devices from POSReady 7 to Windows 10 has come and gone. As a result, c-store retailers still running the outdated software on their devices are no longer supported by the software giant and have opened themselves up to several risks in the process.

JD.com launches robotic shops “ochama” in the Netherlands

The new model of shops introduces an unprecedented shopping format merging online ordering and pick-up shops in which robots prepare the parcels, and home delivery service.

Tesco Whoosh rapid grocery delivery service set for major expansion

We thoroughly enjoyed producing a live webinar with CSP Daily this month ‘Giving Convenience Stores an ‘Edge’ where we were fortunate to have guest speakers David Konynenbelt, Retail IT Manager/CIO, Shell Canada and Gray Taylor, Executive Director, Connexus participate.

72% of firms say AR automation reduced operating costs

“Automation is making a significant impact in accounts receivable,” YayPay CEO Anthony Venus told PYMNTS. “The finance process has historically been extremely manual and inefficient, and today, companies are leveraging automation to complete tasks within the O2C cycle quickly and accurately.”

Gopuff launches its first private label line

Private label is quickly becoming the latest competitive battleground among instant-needs companies looking to improve margins and secure customer loyalty.

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