Wawa is applying a digital integration strategy to modernizing its checkout system, using software from Zynstra to create a virtualization layer for its point-of-sale (POS) platform.
Retailers are testing out smart shelves and coolers with penny-sized cameras that collect information on shoppers and their purchases.
73% of consumers say that good customer service encourages them to spend more money than they had originally planned, according to a study by the International Council of Shopping Centers.
Walmart will use AI throughout the store to gather information, track inventory, determine whether or not meats and produce are fresh and identify spills or hazards that need attention.
Sainsbury’s is piloting its first checkout-free location in a convenience store in London’s Holborn Circus. The store has been refurbished to remove the checkout area entirely, with employees instead working on the shop floor.