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Retail IT News: April in Review

Hello and welcome to April: in review

Although Covid-19 took the world by surprise, many retailers continue to adapt quickly to the new buying habits from customers during lockdown. In last month’s Retail IT News in Review, we covered the initial response to the outbreak, focusing on the amazing steps retailers had taken to assist both their employees and the wider community. While these continue apace, in April we have seen a growing shift in customer service delivery options as retailers came to terms with the new retail landscape during the pandemic.

Social distancing is key, and with that comes the rise of online ordering, home delivery, curbside pickup, full service fueling, self-checkout, drone deliveries, and more. Frictionless checkout has been the key trend over the past few years, and in the current climate ‘touchless checkout’ will become more in demand. It’s not easy to adapt fast with complex legacy store infrastructure so it will be the retailers with agile IT systems that will shift into gear and thrive.

Coronavirus: Curbside pickup at retail stores surges 208%

The coronavirus pandemic is making curbside pickup much more valuable to customers and more beneficial to retailers, as many stores remain shut to try to curb the spread of Covid-19.

Austria is first in Europe to ease lockdown

Austria is planning to become the first country in Europe to relax quarantine measures and ease its lockdown against the coronavirus pandemic. As deaths and infection rates fall, shops are due to reopen as early as next week in a bid to help kickstart its weakened economy.

Amazon faces competition as retailers shift further towards online grocery shopping

Amazon isn’t necessarily the dominant player in the grocery category, nor the first platform consumers think about for their weekly online grocery run.

Love’s opens new travel stops to assist supply chains & deliveries

Love's is continuing to open new locations in order to help get customers back on the road quickly, especially professional drivers as they continue to deliver vital goods throughout the country.

Sobey’s creates new fully automated fulfillment center

Ocado has launched its first North American CFC just over the border in Vaughan, Ontario.

Ice cream shop pivots to packed pints and more

Princeton ice cream shop overhauls their business model to keep going.

Walmart releases coronavirus-specific app, allowing customers to buy food for vulnerable neighbors

The program connects Nextdoor members across the country with neighbors who are seeking or looking to provide shopping assistance.

CVS Health, UPS Flight Forward to launch drone delivery in Florida retirement community

CVS Health and UPS Flight Forward are stepping up their efforts to help seniors during the COVID-19 crisis., using initiatives like drone delivery

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