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Retail IT News: 2020 in Review

Hello and welcome to 2020: In Review

As far as bizarre years go, 2020 took the prize. It began with protests and wild fires, then entered into a global pandemic, and ended with lockdowns around the globe. Between the partial lockdown of society and working from home, many aspects of the retail industry faced major challenges. Despite these obstacles, retailers were able to embrace the accelerated change in customer buying habits and technology requirements brought on by the pandemic. Indeed, one could argue that these new developments have advanced the industry to deliver a truly symbiotic relationship between online and offline commerce.

Looking back over some of the innovations in 2020, from many leading retailers, one can see a renewed sense of innovation that will stand them in good stead for the year ahead:

Sobey’s creates new fully automated fulfillment center

Ocado has launched its first North American CFC just over the border in Vaughan, Ontario.

Challenges of the convenience store

What new experiences do convenience fuel retailers want to provide their customers, but may face challenges in doing so? Find out with this infographic.

Sam's Club rolls out curbside pickup across the US

Sam’s Club is deploying curbside pickup service to all of its 597 locations in the United States

Amazon's Dash Cart offers another version of checkout-free technology

Amazon has unveiled the Dash Cart, a shopping cart built for small and medium-sized trips that automatically logs products placed inside and processes payment as shoppers leave the store.

Lessons learned from COVID-19 & what’s ahead for c-stores

63% of respondents said legacy infrastructure held them back from making changes.

Alimentation Couche-Tard to pilot autonomous checkout technology

Under a new pact with Standard Cognition, Couche-Tard will retrofit a Circle K store in the Phoenix area with artificial intelligence (AI) technology that will allow customers to walk in, shop, and walk out without having to scan items or wait in line to pay.

Tesco to trial drone deliveries

During a 'disruptive innovation' virtual event yesterday, chief executive Dave Lewis said it will launch testing in Ireland, where its partner Manna already has a licence to operate drones.

FamilyMart to test shelf-stocking robots in Japan

FamilyMart, Japan’s second largest convenience store chain, will begin testing a robot designed to stack sandwiches, drinks and meals on store shelves.

Hy-Vee becomes first retail grocery to implement sterile cart system

Hy-Vee is introducing an automated cleaning system that fully cleans and sanitizes shopping carts after every use.

Kum & Go app adds fuel pay feature

Kum & Go has a new mobile fuel pay experience, available through the Kum & Go app for use at all 400 Kum & Go locations.

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