Hello and welcome to 2020: In Review
As far as bizarre years go, 2020 took the prize. It began with protests and wild fires, then entered into a global pandemic, and ended with lockdowns around the globe. Between the partial lockdown of society and working from home, many aspects of the retail industry faced major challenges. Despite these obstacles, retailers were able to embrace the accelerated change in customer buying habits and technology requirements brought on by the pandemic. Indeed, one could argue that these new developments have advanced the industry to deliver a truly symbiotic relationship between online and offline commerce.
Looking back over some of the innovations in 2020, from many leading retailers, one can see a renewed sense of innovation that will stand them in good stead for the year ahead: