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Retail IT News: 2019 in Review

Hello and welcome to 2019: In Review

2019 was quite a year for retail. The realization that consumer expectations were changing jolted many retailers into swift action as they recognized this had precipitated an ‘adapt-or-die’ environment. Retailers needed to deliver the same levels of convenience in the store that consumers expect online. With rising labor costs, however, they have had to ‘think smart’ to ensure any changes made had an immediate effect on the bottom line. Increasingly, they have been seeking ways to optimize their existing store technology to drive digital transformation in the most cost effective way. Lets take a look back at some of the highlights of 2019:

Shoppers now ‘comfortable’ with self-checkout tech

Shoppers are becoming increasingly comfortable using self-checkout technology, with 40 per cent having used it in the last six months and 60 per cent saying it improved their customer experience.

NCR announces acquisition of edge virtualization technology provider Zynstra

NCR Corporation (NYSE: NCR), a global enterprise technology company for the retail, hospitality and banking industries, today announced the acquisition of U.K. based Zynstra, a provider of edge virtualization technology.

Why supermarkets are building 'dark stores'

Walmart, Albertsons, Stop & Shop, Meijer, Hy-Vee and others are building automated mini-warehouses inside their stores and opening up "dark stores" — locations that look like supermarkets but are closed to customers.

Discover how to implement the Store of the Future.

Only 18% of C-Stores have the Right POS Infrastructure to Serve the Business Now and in the Future

According to a new insight report, which identifies the key priorities and obstacles c-store retailers face as they look to deliver better customer experiences and reduced costs.

Walmart pilots a driverless delivery program

Walmart, in conjunction with autonomous vehicle company Gatik, is launching a driverless delivery pilot to deliver orders between two of its stores.

How c-store chains are using technology to connect with employees

While the drive behind in-store applications has been the improvement of the consumer experience, some retailers are now recognizing the benefit to staff. A growing number of c-store operators are turning to tech solutions to manage everything from communicating with employees to scheduling.

San Francisco joins other US cities in banning cashless stores

San Francisco joins Philadelphia and the state of New Jersey in banning retailers from refusing to accept cash. Similar legislation has been proposed in New York and Rhode Island.

Walgreens to Offer Drone Delivery Service

Walgreens and Wing Aviation LLC, a member of the Alphabet family of companies, announced last week that it's offering what it calls "store to door" delivery.

NCR launches transformational new store architecture solution for retailers

Pilot Flying J is currently deploying the platform across its network of more than 750 travel centers.

Wawa brings digital integration to the convenience store

Wawa is applying a digital integration strategy to modernizing its checkout system, using software from Zynstra to create a virtualization layer for its point-of-sale (POS) platform.

Grocery delivery in the US is set to 'explode' as barriers break down

Only 3% of grocery spending currently takes place online. However, the likes of Walmart, Kroger and Amazon are rapidly perfecting their delivery services. Others may soon follow.

Half of retail tech chiefs investing in in-store digital

Over half (51%) of UK retail chief information and chief technology officers are investing in up-to-date pricing and quicker payment options in-store, in a bid to improve their physical infrastructures to match the online shopping experience.

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