How can C-Stores Deliver More Convenience at a Lower Cost?

With rising labor costs impacting margins, c-store retailers are looking for ways to drive in-store cost efficiencies while meeting customer’s expectations for a fast and frictionless experience.

This virtualization technology drives change in the store and is a key part of our business strategy. By removing hardware dependencies we gain more flexibility, improved TCO and standardization of stores with better manageability
and configuration.

Edward Dzadovsky
VP North America IT, Circle K

Only 37% of C-Store Retailers say They are Prepared to Cope with Peak Periods

96% of c-store directors and IT managers agreed that if it was easier to implement new applications and services, they would do it more often, according to new research.

43% of C-Store retailers say cost of sending IT teams to make upgrades is a top challenge when rolling out new applications

To meet the challenges of implementing new applications and services, 91% of survey respondents answered that simplified management of IT is a top priority. Centralized management of stores through a software-defined store strategy can be the key to this, as it allows c-stores to manage all stores from one central system, enabling faster app deployment and more secure IT updates.

Only 18% of C-Stores have the Right POS Infrastructure to Serve the Business Now and in the Future

C-stores know that Amazon Go’s frictionless checkout has set the benchmark for convenience and their Prime loyalty program continues to expand offline.  While c-store retailers know they will have to offer new levels of frictionless checkout and omnichannel convenience to compete, they face barriers due to the high cost and lack of consistency across their technology infrastructure.

Top IT Capabilities to Support Future Business Strategies and Deliver Higher Levels of Convenience

Looking ahead, c-stores indicate that their top IT priorities include upgrading customer loyalty initiatives, improving staff productivity through technology, reducing cost and improving operational efficiencies, enhancing the security of their IT stores, and utilizing technology to improve the shopping experience.

'New' Convenience Store Technology: Insight Report

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