ReCreation
Retail
Camberley, UK
22
Solsis
Ageing Hardware
“Prior to Zynstra we were having to continuously fire fight performance issues and downtime, impacting both business operations and our internal credibility. We now enjoy high performing, reliable IT that is backed up, in our control, at a predictable cost, with a partner we trust and using technology that we have complete confidence in.
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RE:CREATION supplies the UK and Ireland retail markets with innovative toys and kids lifestyle products. Re:creation bring product to market via long term distribution partnerships focusing on aspirational products and brands. As well as servicing the home markets Re:creation also supplies distribution organisations around the globe. Re:creation also develops its own intellectual property.
Due to aging hardware we were increasingly experiencing performance issues including periods of downtime. Employees were unable to access business critical data and the IT team were having, to continually fire fight. Our backup was also a manual process which was wasting precious time and putting the business at risk due to needless margin for error. The backup arrangements were a perceived weakness in a potential disaster recovery situation.
When we looked at our options we wanted a reliable future proof solution that would fix these issues but that would also offer excellent customer service and at a predictable monthly cost. Zynstra’s hybrid IT as a service solution enabled us to achieve this.
In addition automated patching and maintenance has released our IT team from the day to day grind as well as improving our internal credibility and we are now able to drive greater value for the business.
We now have reliable, high performing IT and have solved all our previous downtime issues. We have complete peace of mind in our IT, backup, service and we know exactly what it will cost each month.
Previously we were relying on manual backups which were prone to human error. With Zynstra’s backup we know that all our data is safe and secure at all times.
We have complete control over where our data resides and via our customer control panel we have complete transparency and can run the reports we require. This has improved communication and we have complete confidence in both the solution and service we receive.
Thanks to Zynstra’s automation our team has been released from the day to day grind of manual patching and maintenance and can now focus on driving real value for the business. Our internal reputation is better than ever.
Previously there were periods when users were unable to access important files and data. Now our colleagues can easily access whatever they need, whenever they need it and wherever they are, improving both communication and collaboration.
We have a fixed monthly fee and have broken the costly break/fix cycle. We can easily forecast our costs and budget for both data and employee growth. We no longer have to compromise, we have the IT we need today and in the future.
We receive exceptional customer service from both Zynstra and our partner. We know if anything should happen it will be resolved quickly, professionally and with minimal disruption. Plus there are no surprise costs incurred.
We were promised seamless switch over by our partner and Zynstra and this proved to be the case. The users were not involved in the switch over and noticed little or nothing.