Winkworth’s objective was to offer always reliable, always available, all-application, easy to support in-office technology to franchisees as a way of adding value and providing excellent customer service. Winkworth wanted to deliver a managed IT service offering to their franchisees as a way of differentiating their franchise proposition, and making the agency IT experience much less stressful and much more capable.
Winkworth are dedicated to improving the customer experience and allowing their franchisees to differentiate through the customer service they offer. This requires the provision of consistent, reliable and easy to support information technology to branch offices, so that franchisees have peace of mind that they could efficiently and immediately provide all the information or support their customers need.
In the past, experience of unreliable connectivity has led to lost business and a lack of faith in a pure public cloud solution. At the same time, unreliable old server solutions in some offices were leading to real support headaches and a lack of guaranteed and speedy access to on-site applications and data when required.
Also, as technology makes possible new ways of engaging with customers and offering a differentiated experience, it was important to ensure that the in-office IT solution could easily handle whatever new applications may be required.