Altius Group’s business has experienced rapid organic growth, now with 2 office locations in the UK, they have also grown by acquiring other businesses. Their IT estate included three servers in the Preston office: an Exchange Server, a server for all their legal documents and a File server. The Edinburgh office only had a local File Server.
As a business they are highly reliant on their hosted Data Management System, run via a third party, to maintain accurate customer and business records. With only one IT professional to support a network across two offices, with 35-40 staff in the Preston Office, 8-9 in the Edinburgh office, and a number of mobile workers, the task was immense.
This lead to Altius experiencing two unwanted cost burdens. Firstly, if the Edinburgh office encountered any IT problems, there was the cost and disruption of the IT prime travelling to the site to fix it. Secondly, there was the cost of lost productivity and workforce inefficiency as staff were hindered in doing their jobs while they waited for the IT prime to get to the Edinburgh site and fix it. And, to make matters worse, in some instances the IT issues were so simple that they could be easily resolved once the IT Manager was onsite.
In terms of IT management and monitoring, there was no communication link between the two office sites, each office was running IT independently, and therefore the two networks were never aligned.