Review your IT infrastructure before innovating
Speed of innovation has become a key competitive differentiator, especially when it comes to deploying new in-store applications and services. However, before attempting to digitally transform the store, the retailer’s IT infrastructure must be ready to support these new applications and services.
Many retailers are plagued by legacy IT infrastructure designed for a different era and are therefore a long way from being future-proof. This will be a significant bottleneck for many, as retailers’ discover that their well-thought out plans for transformation are thwarted at the first hurdle, by a system that is simply not fit for purpose.
Store IT infrastructure, across both back office and front of store, is a critical determining factor when assessing the level of customer service innovation, staff productivity and IT bill of materials and cost. While the challenges faced by legacy infrastructure is understandable; there is a widely held misconception that innovation requires an expensive ‘rip and replacement’ strategy. In reality, however, the technology available today can optimize your existing IT infrastructure and still set you on the path towards digitally enabling your stores.