C-stores recognize that change begins with their POS infrastructure, but only 10% of respondents say they have the exact POS infrastructure that will serve the business now and, in the future. Furthermore, of the 90% of respondents that recognized they would need to invest in their POS infrastructure, over half want to invest in change now, while 29% seek a solution that will keep their legacy POS running with minimal cost while they take time to see how checkout needs evolve.
The right infrastructure can be transformational, providing a platform for increased ROI, innovation and engagement. But the wrong infrastructure can be a barrier to achieving business strategy, while being very expensive and inefficient. As the store continues to become a key customer experience differentiator, forward-looking c-store retailers are moving to an infrastructure that provides the flexible, cost effective platform for innovation they require. And they’re looking to do it in a way that optimizes past IT investment rather than an expensive replacement—and frees them from vendor dictated end of support costs.