A multi-tier cloud management platform delivers secure and highly optimized IT management services for every customer and every server, with no need to go to site.
This enables your IT team or partner to provide unparalleled levels of service and responsiveness while ensuring enterprise-grade reliability and fast resolution of any issues.
For organizations’ administrators or super-users, the User Control Console, provides an easy to use web-based interface for adding new users, password management and monitoring of service status.
The dashboard shows a red-amber-green status for high-level service categories, and any of these items can be selected to show the underlying service test results and any alerts. Service categories include: Cloud Backup; Network; Disk Space; Security; File Sharing; and Local Backup.
This interface gives you reassurance that you are getting the service you expect and provides visibility of any service-affecting problems that Zynstra or your IT admins are probably already fixing.
For IT administrators, access to the full feature Active Directory interface is also available, for maximum flexibility, via secure VPN connection.
Zynstra’s Cloud Management Platform collates the results of 200 automatic tests, on every server, every few minutes. These are tests that simulate the end user experience of the service.
For example, tests actually send an email out of the server to check that the email server is working correctly. Another test will copy a file on the user file system. Tests even include placing a simulated virus on the file system to check that the anti-virus service picks it up and quarantines it.
A web-based interface provides a service monitoring dashboard with the ability to drill in to the test results and status of individual IT services.
The goal is to ensure that the status seen on this screen represents the end user experience, rather than being a big long list of low level tests, warnings or alerts which may or may not actually impact the end user in practice.
This allows Zynstra and the users’ IT administrators to quickly identify service-impacting issues and determine the implications for the users.
A major part of managing any IT solution is securing and configuring the internet gateway. All Zynstra’s Cloud Managed Servers include a Gateway Control Console for administering the next generation firewall, web filter, AV and spam protection functions.
Learn more about the Zynstra Hybrid IT platform: